Covid-19 Updates

Last updated: 14th of May, 00:15

 

Current Status: WE'RE STILL SHIPPING ♥

We're closely monitoring Government guidance and courier COVID-19 updates. We'll update this page with the latest information and advice.

 

DELIVERIES

 

United Kingdom

Owing to high demand and reduced working teams, our processing times have been extended up to 48 hours. There are some disruptions in the delivery service in the UK, so please allow up to 10 working days for all deliveries.

International 

There are temporary service adjustments and suspensions to some destinations, please see here for list of impacted countries.

If you believe there may be disruption in your country, please contact us prior to placing an order so that we can check with our shipper. 

 

SAFETY

 

We value and respect the health and safety of our community.

We have implemented extra measures to ensure safety and hygiene at our warehouse, and are working with reduced teams in order to minimise contact where possible. 

Our delivery partners, DHL and Royal Mail, are also closely monitoring the health and safety of their teams. Customers are not expected to sign for goods at present and contactless deliveries are accommodated for as far as possible (see below).  

DHL CUSTOMERS: 

Please register at www.ondemand.dhl.com, where you can choose preferred delivery options, including non-contact delivery.

ROYAL MAIL CUSTOMERS:

A series of adjustments have been made to the parcel handling procedures as well as changes to the opening hours of Royal Mail Customer Service Points in  local delivery offices to keep people and customers safe.  Click here to find out more information.

 

CONTACTING US

 

If you need to contact us, please raise a support ticket - it's the quickest and most efficient way for us to handle your query.

 

**As the situation is dynamic, the information is subject to change without notice.**